General Terms and Conditions of Sale

1.1 Products – Prices

CLARTEIS supplies products and services exclusively to professional customers, including but not limited to medical devices, dermocosmetic products, consumables, aesthetic treatment equipment, commissioning, installation, and maintenance services. Prices are exclusive of shipping costs unless otherwise agreed and are subject to applicable VAT. CLARTEIS reserves the right to change prices without prior notice. Price changes will not affect orders already accepted, subject to product availability.

1.2 Order Confirmation

Once the order has been confirmed and payment validated, CLARTEIS will send an order confirmation by email summarizing the order, total amount, taxes, and any required legal information.

1.3 Payment

Unless otherwise agreed in writing, invoices are payable in full upon ordering in euros (€). Late payments may result in suspension of pending orders, late-payment interest, and termination of the sales agreement in accordance with French law.

1.4 Delivery

Products are generally shipped within 5 business days after receipt of the purchase order and payment. Delivery times are estimates only. CLARTEIS shall not be liable for delays caused by manufacturers or carriers. Shipping costs, insurance, duties, and taxes remain the responsibility of the Buyer.

1.5 Returns

The Buyer must inspect the products within 48 business hours after delivery. Any claim of non-conformity must be notified to CLARTEIS. Returns require prior authorization except in the case of defective goods. Only products returned in their original sealed packaging may be accepted where hygiene requirements apply.

1.6 Intellectual Property

All trademarks, logos, names, and other intellectual property relating to CLARTEIS and its products remain the exclusive property of CLARTEIS. They may not be used without prior written authorization.

1.7–1.8 Default and Assignment

Failure to comply with contractual obligations may result in legal action. The Buyer may not assign its rights or obligations without prior written consent from CLARTEIS.

1.9 Warranty

Products are covered by the manufacturer's warranty when used according to the manufacturer's instructions. The warranty excludes misuse, unauthorized repairs, incorrect electrical connections, natural disasters, or use contrary to the operating manuals. Buyers must complete any mandatory product training provided by CLARTEIS or the manufacturer and report adverse events or incidents.

1.10 Limitation of Liability

CLARTEIS shall not be liable for loss of profits, loss of use, indirect, incidental, consequential, or special damages. Liability shall never exceed the amount paid for the products giving rise to the claim.

1.11 Notices

Official notices must be sent in writing to the addresses provided by the Buyer or to CLARTEIS.

1.12 Privacy

Personal data are processed in accordance with the GDPR and applicable French data protection legislation. Personal data are retained only for the period necessary for the stated purposes.

1.13 Miscellaneous

These Terms are governed exclusively by French law. If any provision is found invalid, the remaining provisions remain enforceable. Any dispute shall fall under the jurisdiction of the competent French courts. Technical support interventions are performed during CLARTEIS business hours, subject to customer access to the equipment.

1.14. Counterparts

This Agreement may be executed in one or more counterparts and delivered (including by facsimile transmission or electronic mail), each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.

1.15. Entire Agreement

This Agreement constitutes the entire agreement between the Parties with respect to the matters described herein and supersedes all prior agreements, understandings, representations, and arrangements, whether oral or written, relating to such matters. Without limiting the foregoing, upon submission of a Purchase Order for Products, such Purchase Order shall be deemed to be incorporated into this Agreement and shall be governed by the Terms and Conditions set forth herein.

1.16. Enforcement; Specific Performance

In the event of any breach of or dispute arising out of this Agreement, the non-breaching or prevailing Party shall be entitled to recover its costs and expenses, including, without limitation, reasonable attorneys' fees, from the breaching or non-prevailing Party.

This Agreement shall be governed by and construed in accordance with the laws of France. Any dispute arising out of or in connection with this Agreement shall fall within the exclusive jurisdiction of the competent courts of Grasse (Alpes-Maritimes, France).

1.17. Interpretation

Whenever the singular is used in this Agreement and the context so requires, it shall include the plural, and the masculine gender shall include the feminine gender, and vice versa. Any reference to a law or regulation shall also be deemed to include all implementing rules and regulations issued thereunder, unless the context requires otherwise. The term "including" shall mean "including, without limitation."

In the event of any ambiguity or question regarding the intent or interpretation of this Agreement, it shall be construed as if jointly drafted by the Parties, and no presumption or burden of proof shall arise in favor of or against either Party by reason of the authorship of any provision of this Agreement.

1.18. Severability

If any provision of this Agreement, or its application to any person or circumstance, is held to be invalid or unenforceable, the remainder of this Agreement and the application of such provision to other persons or circumstances shall remain in full force and effect.

Notwithstanding the foregoing, if any provision of this Agreement is reasonably susceptible to two interpretations, one rendering the provision invalid and the other rendering it valid, the provision shall be interpreted in the manner that preserves its validity.

1.19. Authority

The representative of the Buyer executing this Agreement represents and warrants that he or she has full authority to bind and represent the Buyer for the purposes of this Agreement.

1.20. Technical Support

Where the intervention of a CLARTEIS technician is required, on-site service visits shall be carried out from Monday to Friday, between 8:00 a.m. and 6:00 p.m., excluding French public holidays.

The Customer agrees to provide the Seller's technician with unrestricted access to the premises where the relevant equipment is installed for any scheduled intervention.

Each intervention shall result in the preparation and delivery of a service report, one (1) copy of which shall be retained by the Customer as part of the equipment's maintenance records.