Privacy Policy

Data Controller

The data controller is:

CLARTEIS SAS
Registered office: 2791 chemin Saint Bernard
Les Moulins II, Bât A
06220 VALLAURIS
Company registration number: 801 392 408 00028
Email: contact@clarteis.com
Data protection contact: dpo@clarteis.com

Personal Data We Collect

Depending on how you use the website, we may collect:

• Identification and contact data, such as country, email address, phone number, and message content.
• Technical data, such as IP address, browser type, device information, and website logs.
• User manual request data, such as name, country, email address, language, product interest, and distributor-related information where necessary.
• Comment data, if comments are enabled, including the information entered in the comment form, IP address, and browser user agent.

Please do not submit patient health data or sensitive medical information through the website forms.

Purposes and Legal Bases

We process personal data based on your consent for the following purposes:

• Responding to contact requests
• Sending requested user manuals
• Website security and spam prevention
• Managing comments when enabled
• Website operations
• Compliance with legal obligations

Contact Forms

When you submit information through our "Contact Us" page, it will be sent to contact@clarteis.com.

This information is used only to respond to your request, provide information, and manage the relationship with you or your organization. It is not sold to third parties.

User Manual Requests

Similarly, information submitted through the "User Manual Request" page is sent to contact@clarteis.com.

This information is used to send the appropriate user manual to specific countries or local languages. Where necessary, the information may be shared with an authorized local distributor solely for the purpose of responding to the request.

Comments

If comments are enabled on the website, we collect the data entered in the comment form, as well as your IP address and browser user agent.

This information is used to help detect spam, abusive content, and malicious activity.

Media Uploads

If you are a registered user and upload images to the website, we recommend avoiding images that contain embedded location data, such as EXIF GPS coordinates.

Visitors may be able to download images and extract location information from them.

Cookies and Tracking Technologies

The Clarteis website uses cookies and similar technologies. Some cookies are necessary for the proper functioning and security of the website, while others may be used for audience measurement or other purposes, depending on your choices.

Detailed information about the cookies used, their purposes, retention periods, and how to manage your preferences is available in our separate Cookie Policy Page.

You can change your cookie preferences at any time through the cookie settings tool available on the website.

Recipients of Personal Data

Personal data may be accessed by:

• Authorized Clarteis staff
• Website hosting and technical service providers
• Authorized local distributors, only where necessary to respond to user manual or product-related requests
• Public authorities, where required by law

We do not share, sell personal data, transfer personal data (inside or outside Europe) with external people of the company.

Data Storage & Security Infrastructure

The Clarteis website is hosted by IONOS, a European hosting provider headquartered in Germany. All data collected through this website is stored exclusively on IONOS infrastructure located within the European Union.

The following security measures are in place at infrastructure level:

• SSL/TLS encryption: All data exchanged between your browser and this website is encrypted in transit via HTTPS using an active SSL certificate.
• ISO/IEC 27001 certification: IONOS Group is certified to the ISO/IEC 27001 standard for information security management. This certification, issued by TÜV Nord, covers access controls, physical security, data handling procedures, and continuous improvement of security processes. It is audited and renewed annually.

For more information on IONOS infrastructure security, visit the IONOS ISO 27001 certification page.

Security

Clarteis implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Your Rights

In accordance with applicable data protection laws, including the GDPR, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing based on legitimate interest
• Withdraw consent at any time where processing is based on consent
• Request data portability where applicable

To exercise your rights, contact us at: dpo@clarteis.com

We may ask you to provide proof of identity where necessary.

Complaint to a Supervisory Authority

If you believe your personal data has not been handled properly, you may contact Clarteis first at dpo@clarteis.com.

You also have the right to lodge a complaint with the French data protection authority, the CNIL: https://www.cnil.fr

Updates to This Policy

Clarteis may update this privacy policy from time to time to reflect changes in legal requirements, website functionality, or data processing practices.

Last updated: 09/06/2026